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Terms of Service

Terms of Service Overview

This section outlines the key terms governing your use of JoliMoon Clinical Aesthetics’ services, ensuring clarity and transparency for all clients.

LAST UPDATED: April, 2026

Welcome to our JoliMoon.co.uk website. By using this website, users signify their acceptance of JoliMoon.co.uk Terms and Conditions, Privacy Policy and Appointment Terms and Conditions. If users do not agree with this policy, please contact us or alternatively refrain from using our site. Your continued use of the website following the posting of changes to these terms will signify that you accept those changes.

JoliMoon.co.uk has made all reasonable efforts to ensure that the contents of this website are true and accurate in all material respects. JoliMoon.co.uk shall not be liable for any loss or damage howsoever arising in connection with the content of the website. JoliMoon.co.uk does not guarantee that the website will be error-free, omission-free, uninterrupted or without delay.

The information contained on the website has been prepared for general guidance only; it does not constitute professional medical advice. Users should contact the JoliMoon Clinicians directly using the Contact details provided on the Contact Page for advice concerning specific matters before making any decision.

Due to the changing nature of laws, regulations and the content of this website, please ensure that you regularly review all disclaimer and data protection statements posted on this site. Your continued usage of this website will be considered acceptance of any changes made.

The content of this site belongs to JOLIMOON LTD. No part of its content may be used without express written permission from JOLIMOON LTD.

JOLIMOON LTD endeavors to comply with the terms of the Data Protection Act 1998 and medical confidentiality guidelines.

  • Changes to Terms or Services

We may modify these Terms and Conditions, Privacy Policy and Appointment Terms and Conditions at any time, in our sole discretion. If we do so, we’ll let you know either by posting the modified Terms on the Website or through other communication means. It’s important that you review the Terms whenever we modify them because if you continue to use the Services after we have posted modified Terms on the Website, you are indicating to us that you agree to be bound by the modified Terms. If you don’t agree to be bound by the modified Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

  • YOU AGREE NOT TO DO ANY OF THE FOLLOWING:
  • Use, display, mirror or frame the Website or any individual elements within the Website, any JOLIMOON LTD trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without our express written consent;
  • Access, tamper with, or use non-public areas of the Website, our computer systems, or the technical delivery systems of our providers;
  • Attempt to probe, scan or test the vulnerability of any our system or network or breach any security or authentication measures;
  • Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by us or any of our providers or any other third party (including another user) to protect the Services or Content;
  • Attempt to access or search the Website or Content or download Content from the Website through the use of any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by us or other generally available third-party web browsers;
  • Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
  • Use any Meta tags or other hidden text or metadata utilizing our trademark(s), logo URL or product name without our express written consent;
  • Use the Website or Content, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
  • Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Website or Content to send altered, deceptive or false source-identifying information;
  • Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Website or Content;
  • Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Website;
  • Collect or store any personally identifiable information from the Website from other users of the Services without their express permission;
  • Impersonate or misrepresent your affiliation with any person or entity;
  • Violate any applicable law or regulation; or
  • Encourage or enable any other individual to do any of the foregoing.
  • Advertisements

The website has the facility to show advertisements, either related to our Services/Products or third party Services/Products and can promote or advertise paid or unpaid advertisements.

  • Communication Acknowledgements.

You acknowledge that JoliMoon.co.uk will send Emails and Text messages to effectively perform Services. You authorize JoliMoon.co.uk to send You Emails and Text messages when/if required.

  • Link to Third Party Websites

Our Website may contain links to third party websites and services. These websites and services are not owned or controlled or managed by JoliMoon.co.uk.

As far as control or responsibility is concerned, JoliMoon.co.uk has no control over, and takes or assumes no responsibility for, the content, privacy policies, terms and conditions or practices of websites or services of any third party.

You acknowledge and agree that JoliMoon.co.uk shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or alleged to be caused by or in connection with the use of or reliance on any such goods and services or content available on or through any such websites or services.

JoliMoon.co.uk advises you to read the privacy policies and terms and conditions as given in the websites or services of any third-party website that you visit or use.

  • Disclaimer

The information contained in this Website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

  • Governing Laws and Arbitration

The jurisdiction for this Agreement is the appropriate courts of the territory where JoliMoon.co.uk is registered place of business is located. Any disputes arising from the execution of, or in connection with, this Terms of Service or your purchase through the Website shall be settled through amicable consultation between the Parties. In the event that a settlement cannot be reached through consultation, the disputes shall be submitted to a single arbitrator appointed solely by JoliMoon.co.uk according to the current laws. The arbitration shall be conducted in accordance with the arbitration procedures of the Arbitration Association of appropriate jurisdiction. The award rendered by the single arbitrator shall be final and legally binding on both parties hereto. The prevailing party shall be entitled to the payment of the arbitration fees.

How do I book an appointment at JoliMoon Clinical Aesthetics?

Appointments can be booked online or by calling our clinic during business hours.

What is your cancellation policy?

Please notify us at least 24 hours before your appointment to avoid cancellation fees.

What payment methods are accepted?

We accept all major credit cards, debit cards, and contactless payments.

Is my personal information secure with JoliMoon Clinical Aesthetics?

Yes, we comply fully with UK data protection laws to safeguard your privacy.

What should I do if I have a concern about my treatment?

Contact our clinic promptly so we can address any issues and ensure your satisfaction.

Are there any age restrictions for treatments?

Clients must be 18 or older to receive treatments.

Clear Commitment to Your Complete Satisfaction

This section explains the Booking process and our commitment to resolving issues quickly to ensure you feel confident and valued.

General Terms

The Consultation Fee is redeemable against treatment; this will be simply considered a deposit for the procedure therefore the consultation becomes * FREE. The booking slot will be kept on hold for a maximum of 24 hours awaiting payment. If not actioned, the booking will be canceled and the slot made available for further bookings.

* If you do not attend the consultation/treatment as booked or if you request the Consultation only, the fee will be considered a stand-alone Consultation Fee, non-refundable. All treatments are subject to an initial Consultation before deciding the necessary treatment, the appropriate procedure and products to be used.

  • A minimum deposit (see Consultation Fees) is required for all appointments and this can be paid by card, bank transfer, via a deposit link sent by text/email or in person. Appointments cannot be held without the payment of the deposit.
  • JoliMoon Clinical Aesthetics will endeavor to send confirmations for booked appointments by text, phone calls and/or email. This may not always be possible, for example if the email address or the phone number is incorrectly recorded, so please provide the correct contact details.
  • Deposits are non-refundable but redeemable against treatment cost if said treatment is had within a set period of time, mutually agreed but no longer than 14 days. If you choose not to have a treatment, the deposit will be redeemable as the cost of your consultation.
  • The deposit will be refunded only if you are deemed clinically unsuitable for your intended treatment. The clinician have sole discretion in making this decision and will inform you of such during your appointment.
  • If you reschedule your appointment, you may lose your original deposit and a new deposit might be required to make another appointment. All circumstances will be taken into account on the decision.
  • After you attend your treatment appointment, if wish to make a future booking, a new deposit payment will be required to secure your next appointment. Any recall appointment or future appointment will not be confirmed without a deposit at the time of booking.
  • All payments must be made in full at the clinic on the day of treatment.
  • Our clinicians reserve the right to refuse treatment to any client for any reason.
  • All clients must be 18 years or older.
  • All clients will be asked to complete a signed consent form detailing all the risks involved in the treatment before any treatment can be performed. By signing the consent form, you agree that you have read and understood the risks involved and that the clinic will not be liable for any complications or dissatisfaction you might have from the treatment.
  • Our staff may communicate with you via phone, email, text or social media (Facebook, Instagram, WhatsApp, etc.) for bookings or to provide continuity of care where applicable. If you do not wish to be contacted then please indicate this in writing using the Contact details provided on the Contact Page.
  • Pictures of you will be taken pre and post treatment for your clinical record. These images are securely kept and for record keeping purposes. If you refuse to have pictures taken before and after you might be refused treatment. These pictures might be published on our social media channels, used for marketing or for educational purposes only if you consent. You can decline this if you wish, telling us that you do not agree. You can also partially agree or agree only if you can not be recognised in the pictures. A consent form will be given to you in clinic, which will detail the agreement. In all cases your statutory rights are not affected.
  • We may be required to share your personal and medical information with other experts (such as our insurance company, legal team or authorities) only where legally necessary.

Refund Policy 

Please note that we do not offer refunds on any treatments unless in special circumstances and the clinician will solely take the decision to refund or not.

In the event that you are dissatisfied with your treatment you may be asked to attend a review appointment to discuss this with one of our clinicians in person. Further treatments, including corrective treatments are not obligatory and may be charged. We have a no refund policy except in extraordinary circumstances.


Complaints Policy

The purpose of the complaints policy is to ensure that any problem, concern or grievance you have about our services or products is properly dealt with. Should you have any complaint which you are unable to resolve on an informal basis, you should raise it in the first instance with JOLIMOON LTD. The complaint must be in writing and should be sent to us using any of the Contact details provided on the Contact Page. The Director or any other person authorised by the Director will investigate and respond to the complaint, in writing, within 28 days from the date on which the complaint is received. Any complaint received during non-business hours will be deemed to be received on the next working day.